Northbrook Plumbing

My family had a plumbing emergency and reached out to multiple plumbing companies in the North Shore area. Windy City Rooter was the first to show up but while he arrived, we had another (more affordable) plumber call and say that he was on the way. My wife decided to tell the plumber from Windy City Rooter that she didn't need his service since we had another plumber on the way. That 2nd plumber tried to work on the clog in our main sewer but was unsuccessful. He recommended calling another company more capable of handling heavy duty repairs. My wife decided to call Windy City Rooter back and within an hour and a half, they showed up for the 2nd time, this time with Max the owner. I feel that most plumbing companies would not have returned after being turned away initially. We were appreciative that Max and his company came back. Within an hour, Max and his son assessed the cause of our problems. We needed a complete sewer line replacement due to terrible root issues and a collapsed pipe He walked me through multiple options and the various costs for each. We made the decision to go ahead with WCR after getting approval from our insurance company. Max and his company were quick to organize and plan out the repair. Early the next morning, one of Max's sons, Cort, showed up bright and early with a crew of men and heavy machinery to start working. The guys were all prompt, professional, and friendly. Within a few days, their crew was able to finish a complete sewer replacement which would have taken over a week for most other companies. Throughout the process, Max was on the phone keeping me updated and even constantly communicating with the claims adjuster. My family has the utmost respect for Max and his company because of their responsiveness, quality of work, speed, and overall affordability. We highly recommend them to anyone who has plumbing needs.

Windy City Rooter did a huge dig out for us last year and this year we are doing yearly maintenance. We signed up for a 5 year package and it is a really good deal. They are thorough, explain everything so I can understand, and are really knowledgable. Will definitely use them for all of our needs.

Max and team are worth every penny spent. Very reasonable, didn't try and sell me on services I didn't need, super personable and friendly. They delivered everything they promised, on time, and on budget. Definitely use them again as needed.